Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at artmoodstudio@gmail.com. Please note that return shipping costs are the responsibility of the buyer unless the item was defective or damaged upon arrival.
If your return is accepted, we’ll provide you with return instructions. Items sent back to us without first requesting a return will not be accepted.
For any return inquiries, please email us at artmoodstudio@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos of the issue so we can evaluate and resolve it.
Exceptions / Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or personalized items
- Candles and resin sculptures that have been used or removed from their original packaging
- Sale items and gift cards
If you are unsure whether your item is eligible for a return, please contact us before purchasing.
Exchanges
If you want to exchange an item, the fastest way is to return the original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at artmoodstudio@gmail.com.